Enhanced customer service: Hyperautomation can help reduce response time by instantaneously addressing a customer’s concerns and proactively delivering effective solutions across all channels of communication.Here are some of the top uses cases from across the industry:
Hyperautomation has been instrumental in enabling several businesses in digitising their operations and scaling up significantly. The range of tools in this area include Natural Language Processing (NLP), optical character recognition, machine vision, virtual agents and chatbots. Lastly, AI and ML tools are used to extend the capabilities of automations. The latter include RPA, no-code/low-code development tools, iPaaS for integrations, and workload automation tools.īusiness logic tools are also used in Hyperautomation as they make it easier to adapt and reuse automations, including intelligent Business Process Management (BPM), decision management and business rules management. Some of the technologies used in this are process mining and task mining tools that allow for identifying and prioritising automation opportunities, and automation development tools for reducing the effort and cost of building automations. Hyperautomation uses an infrastructure of advanced technologies that help an organisation automate its capabilities and scale up. Technologies leveraged in Hyperautomation In doing so it allows for automating any and every repetitive task within a business.
Hyperautomation marries tools such as Artificial Intelligence (AI), Machine Learning (ML), event-driven software architecture, RPA, Business Process Management (BPM), Intelligent Business Process Management Suites (iBPMS), Integration Platform as a Service (iPaaS) and packaged software with other types of decision, process, and task automation tools. This extension business process automation beyond the confines of individual process automation requires the orchestrated use of multiple technologies, tools, and platforms, including Robotic Process Automation (RPA), ‘low-code’ platforms and process mining tools. Hyperautomation is an effective approach to identify, vet, and automate as many business and IT processes as possible. Introduced in 2019 by Gartner, the world’s leading information technology research and advisory organisation, Hyperautomation has taken the world by storm.
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